WHAT can be returned?
Goods returned for refund, exchange or credit must be received within 30 business days from the date of receipt and are subject to the following criteria:
- All goods returned must be in new and unopened with all seals intact.
- Used, damaged or soiled returns can not be accepted and will be returned to the customer at their expense.
- Best for Pets accepts no responsibility for loss or damage caused during return transit.
Best for Pets provides 12 months warranty coverage on all products sold, unless stated otherwise (excluding food and consumables).
Please order items carefully Best for Pets will not offer refunds or credit based on incorrect choice or change of mind.
What should I expect
You should expect to receive your refund within four weeks of giving your product to the freight provider, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The only exception offered is where we have sent you an incorrect item. In these rare circumstances we can offer you a credit or refund to cover the costs associated with having to return the item(s). This credit/refund will not exceed our standard shipping fee for the item(s) needing to be returned and can only be paid once the item(s) has been received by our staff. Any additional packaging, express postage costs etc will not be covered by .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will not accept goods in the following conditions
- Incorrectly packaged
- COD is not accepted under any circumstances